Our Product Return and Privacy Policies are simple:

Product Returns: If the golf bag you ordered from Terry Roy Custom Golf Bag Outfitters (hereafter "Terry Roy") is less than advertised and described/claimed in workmanship, quality or functionality, we will refund your purchase price minus shipping upon: a) Notification to Terry Roy of intent to return the product/s and our agreement to that return, and b) Our receipt of the undamaged and unused product/s shipped back to Terry Roy. Custom golf bags that have been ordered with personalized characteristics (personal, business, school, etc. names) are not returnable or refundable as they would not be resellable. Bags of a "generic" nature, e.g., custom color/material combinations, may be deemed resellable and thus returnable/refundable. If customers receive product/s that were damaged in shipment, we will deal with the shipping company and will replace the damaged product/s at no additional cost to our customer. Customers will not incur the expense to return a damaged product/s (as directed) to Terry Roy. This is a 30-day guarantee of absolute customer satisfaction. Other aspects of product service and reliability may be covered by manufacturer's warranty.

Privacy: Terry Roy does not sell, rent or give customer information to anyone -- period. The only correspondence you will receive from us will be in response to your inquiries, in the course of good customer service, to confirm shipping info, etc. We do not advertise sales and specials to customers via e-mail unless expressly requested. Personal and financial information gathered for the purpose of accepting a customer order is used only to process the order or to contact the customer if there is a problem processing the order. All customer information is stored on secure in-house computer at Terry Roy where no one else has authorized access to it. Customer information record may be logged for up to three years or as long as the warranty period of any product offered by Terry Roy. Your privacy and online ordering security are of the utmost importance to us and are hereby assured. Of all considerations, the confidence of our customers comes first.

 

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